Copyright © 2019 The Tiny Human Hamper Co. Proudly created with Wix.com

DELIVERY POLICY

At present, we only delivery to the UK including Channel Islands.

 

We offer FREE UK standard delivery on ALL of our Tiny Human Hampers or when you spend over £55.

 

Our standard delivery service is 3-5 working days and a signature will be required upon delivery.

If you need your order delivered sooner, alternative delivery methods are available at checkout.

Standard - £3.95 - Royal Mail 2nd Class Signed For

(3-5 working days)

Priority - £6.50 - Royal Mail 1st Class Signed For

(1-2 working days after despatch* including Saturday delivery)

Urgent - £11.00 - Royal Mail Guaranteed by 1pm Next Working Day for orders received by 11am* (excludes Saturday delivery).

 

*Orders are usually dispatched within one working day.

 

If you need your hamper urgently please contact us even if after 11am and we will do our very best to despatch your hamper the same day in time for next day delivery where possible.

 

 

 

RETURN & EXCHANGE POLICY

Can I cancel my order?

 

Should you wish to cancel your comlete hamper order, please inform us as soon as possible and no later than 14 days following receipt of your order by emailing us at thetinyhumanhamperco@gmail.com. In the event that the hamper has already been despatched (usually within 1-2 working days) we would ask that once the item has been received, it should be returned to us in it's original packaging by some form of trackable delivery method such as Royal Mail signed for. Once received, we will be happy to offer you a full refund.*

 

*Please note that we regrettably are unable to process full refunds if the hamper is not delivered via a trackable method, this is to ensure that the hamper is received back at The Tiny Human Hamper Co HQ. We are also unable to process refunds for any missing items, goods that are personalised, bespoke or made-to-order to your specific requirements and items sold with a hygiene seal (cosmetics) in instances where the seal is broken are non-refundable, unless faulty. Please note we do not offer a refund of the returns delivery charge, we only offer a refund of the full hamper price subject to all terms stated.

Please contact us at thetinyhumanhamperco@gmail.com with any other queries on cancelling an order or returns.

I've received a faulty product - what should I do?

All goods are quality checked before being packged but in the unlikely event that you are unhappy with any of the products you have received, we will provide an exchange for any goods returned unused and with any original packaging/seals intact within 28 days of receipt. Please email us at thetinyhumanhamperco@gmail.com. and we will aim to respond to you with 48 business hours with a free returns label for you to print out and attach to your parcel.

The returns address will be on the label we provide. Please do not return the item to any other address as we will not be able to accept it.

Please contact us at thetinyhumanhamperco@gmail.com with any queries on exchanges.