DELIVERY POLICY

At present, we only deliver to the UK including Channel Islands.

 

We offer FREE UK standard delivery on all orders when you spend over £50. For orders less than this, a small delivery charge will apply, see below.

 

Our standard delivery service for all orders over £50 and for all hampers is 3-5 working days and a signature will be required upon delivery.

If you need your order delivered sooner, the alternative delivery methods below are available at checkout.

Hampers -  Delivery Options & Prices:

Standard - £3.95 - Royal Mail 2nd Class Signed For

(3-5 working days - signature required/trackable)

Priority - £6.50 - Royal Mail 1st Class Signed For

(1-2 working days after dispatch including Saturday delivery - signature required/trackable)

Urgent - £11.00 - Royal Mail Special Delivery Guaranteed by 1pm Next Working Day

Please only select this option if you've discussed with us prior to ordering.

Accessories - Delivery Options & Prices:

Economy 2nd - £2.95 - Royal Mail 2nd Class

(3-5 working days after dispatch - no signature required/not trackable)

Standard - £3.95 - Royal Mail 2nd Class Signed For

(3-5 working days after dispatch - signature required/trackable)

Economy 1st - £4.50 - Royal Mail 1st Class

(1-2 working days after dispatch - no signature required/not trackable)

Priority - £5.00 - Royal Mail 1st Class Signed For

(1-2 working days after dispatch including Saturday delivery - signature required/trackable)

Urgent - £11.00 - Royal Mail Special Delivery Guaranteed by 1pm Next Working Day

Please only select this option if you've discussed with us prior to ordering.

*Orders are usually dispatched within one working day.

If you need your order urgently please contact us prior to ordering and we will advise you whether we'll be able to dispatch your hamper the same day in time for next day delivery. Please note that Facebook Messenger or Instagram Direct Message are the quickest ways to get hold of us and any orders made with Urgent shipping are not guaranteed for this delivery method unless agreed prior to ordering.

 

 

 

RETURN & EXCHANGE POLICY

Can I cancel my order?

 

Should you wish to cancel your comlete hamper order, please inform us as soon as possible and no later than 14 days following receipt of your order by emailing us at thetinyhumanhamperco@gmail.com. In the event that the hamper has already been despatched (usually within 1-2 working days) we would ask that once the item has been received, it should be returned to us in it's original packaging by some form of trackable delivery method such as Royal Mail signed for. Once received, we will be happy to offer you a full refund.*

 

*Please note that we regrettably are unable to process full refunds if the hamper is not delivered via a trackable method, this is to ensure that the hamper is received back at The Tiny Human Hamper Co HQ. We are also unable to process refunds for any missing items, goods that are personalised, bespoke or made-to-order to your specific requirements and items sold with a hygiene seal (cosmetics) in instances where the seal is broken are non-refundable, unless faulty. Please note we do not offer a refund of the returns delivery charge, we only offer a refund of the full hamper price subject to all terms stated.

Please contact us at thetinyhumanhamperco@gmail.com with any other queries on cancelling an order or returns.

I've received a faulty product - what should I do?

All goods are quality checked before being packged but in the unlikely event that you are unhappy with any of the products you have received, we will provide an exchange for any goods returned unused and with any original packaging/seals intact within 28 days of receipt. Please email us at thetinyhumanhamperco@gmail.com. and we will aim to respond to you with 48 business hours with a free returns label for you to print out and attach to your parcel.

The returns address will be on the label we provide. Please do not return the item to any other address as we will not be able to accept it.

Please contact us at thetinyhumanhamperco@gmail.com with any queries on exchanges.

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